Frequently asked questions

Each piece is made to order in your size. The estimated delivery time is 15 to 20 working days from payment confirmation, and includes making the piece and transport to your address.

During busy periods (sales, Christmas or collection launches) delivery may be slightly delayed.

Yes. When your order is on its way we send you an email with the tracking number so you can follow the delivery on the carrier’s website. Tracking may take between 24 and 72 hours to show movements after it is issued.

We deliver to Spain (mainland, Balearic Islands, Canary Islands, Ceuta and Melilla) and to all of Europe. Delivery is free on orders of €60 or more; below that amount, the delivery charges for your area are itemised before you confirm your order. If your country does not appear at checkout, write to us before placing your order.

You’ll find all the details in Shipping and returns.

Our garments run from XS to XL. Check the size guide, with chest and length measurements for each size and tips on measuring a garment that fits you well. You can also open it from each product page, next to the size selector. If in doubt between two sizes, choose the larger one.

As each piece is made to order to your specifications, no exchanges or returns are accepted, unless the product arrives defective, damaged or different from what you ordered. That’s why we recommend checking the size and address before paying.

If you receive a defective product, let us know within 7 days of receipt via the contact form or at info@fanyclothes.com, with your order number and photos of the product and the packaging. We will replace it or refund its price. See the terms and conditions.

With Visa or Mastercard, through a secure payment gateway, in AED, EUR or USD. The amount charged will be shown in your card currency. We do not store your full card details or pass them to third parties: they are handled by a certified payment provider.

Yes. Enter the code in the basket or on the checkout page and click “Apply”. Only one code per order can be used.

Wash fleece and knitwear inside out, in cold water, on a gentle cycle, without fabric softener or bleach. Dry flat, away from heat sources, and do not iron: this keeps the feel and loft of the fabric. Each piece carries its own care label with specific instructions.

Yes. For pattern adjustments, embroidered initials or special finishes, request an appointment and we’ll explain lead times and price before you confirm the commission.

Write to us from the contact page or at info@fanyclothes.com. If your query is about an order, include the order number so we can help you faster.